Help Desk Support Specialist, Tier 1

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Address software and hardware challenges through logical problem-solving and established procedures.

• Provide support for Microsoft Office, VPN, Active Directory, client-specific applications, laptops, desktops, printers, and VoIP telephony.

• Assist multiple clients utilizing various ticketing systems.

• Efficiently and accurately collect customer information.

• Escalate unresolved tickets to the relevant team.

• Assign urgency and impact to tickets based on client needs within the ITIL framework.

• Aid clinicians in using Electronic Health Records effectively.

• Ensure a superior customer experience through clear communication, patience, and empathy.

• Work autonomously while also collaborating with the team.

• Assist with phone coverage during breaks and lunch periods.

⛳️ Requirements

• Reside in New Mexico, Arizona, Oklahoma, or Texas.

• Availability on weeknights and/or weekends is necessary.

• High school diploma or GED, or equivalent experience is required.

• Prior customer service experience is essential.

• Proficient understanding of PC operations and comfort in switching between applications.

• Exceptional verbal and written communication skills.

• Capability to multitask across several systems.

• Strong problem-solving abilities.

• Openness to feedback and ability to implement it in real-time.

• Adaptability to a dynamic environment.

• Flexibility in scheduling to fulfill business requirements.

• CompTIA A+ certification is a plus.

• Familiarity with medical terminology is a plus.

• Experience in working with an EHR is a plus.

🏝️ Benefits

• Fully remote work opportunities.

• On-the-job training provided.

• A supportive environment welcoming applicants of all ages and backgrounds.