Technical Customer Support Engineer – EMEA, Weekend Coverage

This is a fully remote position, open to applicants in Europe.

📋 Description

• Assist in resolving issues related to customer applications by fixing bugs, providing architectural guidance, and facilitating integrations.

• Enhance the foundational platform or AI agent following the resolution of customer concerns.

• Maintain both public and internal knowledge-base documents, including documentation on known issues.

• Develop automations to streamline the support workflow.

• Serve as the initial point of contact for platform incidents during business hours.

• Oversee public status updates and manage customer communications.

• Support key customers in successfully building and scaling their applications.

⛳️ Requirements

• Strong background in TypeScript and React.

• Understanding of modern web application fundamentals, including HTTP, APIs, authentication, and databases.

• Demonstrated ability to troubleshoot production issues utilizing logs, traces, reproductions, and minimal test cases.

• Proficient in systems and architecture thinking, encompassing scalability, reliability, performance, and basic security concepts.

• Exceptional written communication skills.

• Previous experience in a customer-facing position such as sales, pre-sales, or customer support.

• Proven history of successfully closing over 50 tickets per day.

• Must reside in Europe, the Middle East, or Africa, or be willing to work during GMT+2 hours.

• Availability to work from Thursday to Monday, including weekends.

• Tuesdays and Wednesdays off.

🏝️ Benefits

• Unlimited AI token budget.

• Flexible vacation policy allowing you to take what you need.

• Comprehensive healthcare, vision, and dental coverage.

• Equity opportunities.