Help Desk Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer software assistance to users

• Provide first-level support to end users and external customers

• Create tickets through WhatsApp, chat, or email

• Occasionally travel to client locations for on-site assistance

• Identify and troubleshoot issues

• Document incidents and solutions, along with standard procedures

• Maintain a customer-centric approach, recommending solutions and fostering ongoing technological and business innovation.

⛳️ Requirements

• Outstanding written and verbal communication abilities for client interaction

• Understanding of business management principles

• Technical expertise, particularly in SaaS-based ERPs

• Background in consultative software and service support

• Willingness to work Monday through Friday from 10:00 to 19:00.

🏝️ Benefits

• Contractor (PJ) engagement

• 15 paid business days of vacation after completing one year of contract

• A supportive and collaborative work environment that encourages your growth with us!