Healthcare Virtual Assistant – Front Desk, Patient Communication Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in managing front desk operations within a bustling medical practice.

• Emphasize patient interaction, telephone management, scheduling, and administrative support at the front desk.

• Professionally and efficiently handle incoming calls from patients.

• Promptly return any missed calls and voicemails.

• Organize and oversee the scheduling of patient appointments.

• Address patient inquiries via email and text message.

• Keep accurate and organized records of patient communications.

⛳️ Requirements

• Preferred previous experience in healthcare or medical office settings.

• Previous experience as a virtual assistant or in a front desk role is advantageous.

• Familiarity with EMR/EHR systems is preferred.

• Knowledge of Optima EMR is a bonus.

• Excellent and professional telephone communication skills.

• A friendly and patient-centered approach.

• Capability to efficiently manage a high volume of calls.

• Willingness to learn and adhere to scheduling protocols.

• Strong organizational and detail-oriented skills.

• Proficient multitasking abilities.

• Understanding of healthcare workflows and patient communication practices.

• Comfortable with learning specific procedures related to the practice.

• Dependable and consistently available during scheduled work hours.

• Ability to work independently with minimal supervision.

• Committed to delivering an outstanding patient experience and promoting retention.

• Must be able to communicate clearly in both spoken and written English.

• Relevant work experience is required.

• Must be able to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding (mandatory).

• Availability for video meetings with the camera on when necessary.

• A reliable laptop or desktop computer is required.

• High-speed internet connection (minimum 10 Mbps) is necessary.

• A noise-canceling headset is required.

• A webcam is necessary for virtual meetings.

• A quiet and professional workspace is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Gain access to exceptional support for inquiries, guidance, contract details, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be made available upon request to enhance privacy and security for tasks related to clients.

• HIPAA & Cybersecurity Training + Certification (Provided): Participate in our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access proprietary training focused on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and boost long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take time off for U.S. holidays based on client needs and scheduling.

• Client-Approved Paid or Unpaid Time Off: Time off requests may be approved by your client. Paid time off is optional and contingent upon client offerings.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Certain clients may provide bonuses, incentives, or increased hours depending on your performance.