Healthcare Virtual Assistant, Eligibility and Benefits

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally greet patients and caregivers through phone, email, and virtual platforms.

• Accurately collect patient demographic information, medical history, and contact details.

• Prepare and manage patient admission and discharge documentation efficiently.

• Input patient data into Electronic Health Records (EHR) and practice management systems.

• Ensure patient records are accurate and complete, adhering to HIPAA regulations.

• Confirm patient identity and update current patient profiles as necessary.

• Validate insurance coverage and eligibility for services before appointments.

• Secure pre-authorizations and referrals as required by insurance policies.

• Clearly communicate patient financial responsibilities, including copays, deductibles, and coinsurance.

• Process insurance information and guarantee precise billing documentation.

• Schedule patient appointments considering provider availability and patient needs.

• Dispatch appointment reminders and confirmations via phone, email, or SMS.

• Reschedule and cancel appointments upon request while preserving optimal provider schedules.

• Efficiently manage appointment waitlists and fill cancellations.

⛳️ Requirements

• Experience in managing healthcare accounts.

• Familiarity with handling eligibility and benefits.

🏝️ Benefits

• Additional leave.

• Company Christmas gift.

• Health insurance.

• Opportunities for promotion.

• Paid training.

• Pay raise.

• Promotion to permanent employee.

• Work from home.