Healthcare Virtual Assistant, Call Center

This is a fully remote position, open to applicants in Colombia, +4 more countries.

📋 Description

• Respond to and pre-screen incoming patient calls, assessing the purpose of the call and directing patients to the appropriate team member or next action.

• Address inquiries from new patients with prompt, friendly, and accurate responses.

• Oversee scheduling and rescheduling for current patients at clinic locations in New York and Southern California using AdvancedMD EMR.

• Confirm scheduled appointments and follow up on pending scheduling matters to minimize no-shows and scheduling gaps.

• Log and categorize clinical and administrative issues as tickets for in-house personnel.

• Monitor open tickets and highlight items that have not been addressed within the anticipated timeframe.

• Ensure patient records are maintained accurately and organized, adhering strictly to HIPAA regulations.

• Assist with the administrative functions of a busy patient call center without making clinical decisions.

⛳️ Requirements

• Previous experience in a healthcare call center, as a medical virtual assistant, or in a medical administrative position.

• Proficiency in AdvancedMD EMR (this is a hard requirement).

• Strong knowledge of HIPAA compliance and the ability to manage protected health information with complete confidentiality.

• Excellent spoken and written English, demonstrating clarity, professionalism, and empathy.

• Capability to accurately manage a high volume of calls and outstanding items.

• Comfort working autonomously in a fully remote setting with minimal supervision.

• Availability during US business hours.

• Updated resume required.

• A 1–2 minute Loom video introducing yourself and outlining relevant experience in healthcare administration or call centers is necessary.

• Only candidates who provide a Loom video will be considered for the next stage.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Holidays recognized per company guidelines.

• Compensation provided in USD.

• Paid bi-monthly on the 15th and 30th.