Healthcare Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally handle and manage incoming calls from patients, providers, hospitals, referral sources, and insurance companies.

• Accurately direct calls to the appropriate departments or team members.

• Oversee and process incoming faxes on a daily basis.

• Review, organize, and forward referrals and clinical documents to the relevant staff.

• Submit and oversee insurance prior authorization requests.

• Follow up with insurance carriers to check on authorization status.

• Verify patient eligibility, benefits, and coverage.

• Coordinate patient visits and home health appointments.

• Assist with billing processes and manage invoices.

• Conduct and process patient intake documentation.

⛳️ Requirements

• At least 1 year of experience in healthcare administration, medical virtual assistance, home health, or a similar healthcare environment.

• Familiarity with patient intake, referrals, insurance verification, and prior authorizations.

• Knowledge of healthcare workflows and clinical documentation.

• Clinical education or a background related to healthcare is strongly preferred.

• Experience in reviewing medical records and patient documentation.

• Ability to comprehend healthcare terminology and clinical information.

• Basic requirements:

• Must be proficient in speaking and writing English clearly.

• Must possess relevant work experience.

• Ability to submit an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Must be available for video meetings with your camera on (when required).

• Technical requirements:

• Device: A reliable laptop or desktop computer.

• Internet: High-speed connection (minimum 25 Mbps).

• Audio: A noise-canceling headset.

• Video: A webcam for virtual meetings.

• Workspace: A quiet, professional environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to empower you to handle PHI confidently for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our exclusive training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to enhance your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.