Healthcare Virtual Assistant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Accurately document new patient and referral intakes.

• Oversee appointment scheduling, cancellations, and rescheduling for both patients and healthcare providers.

• Enter patient details, medical records (CPT, ICD-10, HCPCS), and billing information into EMR/EHR systems.

• Assist in processing insurance claims, confirming patient insurance details, and managing billing inquiries and documentation.

• Address incoming patient inquiries, offering information and guiding them to the appropriate healthcare professional.

• Support the analysis of healthcare data, prepare reports, and maintain comprehensive records.

• Ensure compliance with HIPAA regulations, privacy laws, and uphold patient confidentiality.

• Coordinate the transmission of medical records to various departments, healthcare providers, and professionals as instructed by the Managing Physician.

• Perform ad hoc tasks as needed.

⛳️ Requirements

• Bachelor's degree in medical fields or a related pharmaceutical industry.

• Minimum of 1 year of experience as a Medical Virtual Assistant.

• Exceptional English communication skills, both written and verbal (minimum C1 level).

• Strong understanding of medical terminology and practices.

• Proficient in EHR/EMR systems with the ability to troubleshoot common technical issues.

• Knowledge of healthcare privacy regulations.

• Excellent interpersonal skills.

• Strong organizational and time management abilities with a keen attention to detail.

• Tech-savvy and familiar with modern technologies such as desktop sharing, cloud services, and VoIP.

• Willingness to work during graveyard shifts.

🏝️ Benefits

• Performance Incentives.

• Job Security and Stability.

• Paid Training.

• Inclusive Culture.

• Upskilling Opportunities.

• 100% Work-From-Home.

• Exceptionally Supportive Team.

• Opportunities for Career Growth.

• Fun Work Environment.

• Holiday & Overtime Pay.