Healthcare Virtual Assistant

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Analyze reports to pinpoint absent caregiver documents and incomplete training requirements.

• Gather certifications, fingerprint cards, necessary forms, and training completion documentation.

• Upload documents to the appropriate caregiver profiles and ensure files are maintained accurately.

• Arrange training sessions for caregivers, including CPR classes.

• Follow up with caregivers to verify attendance, completion status, and outstanding paperwork.

• Monitor emails, text messages, and internal team communications throughout the workday.

• Respond in a professional manner utilizing existing communication templates when suitable.

• Keep detailed notes on pending issues, follow-ups, and next steps.

• Make occasional phone calls as necessary to address unresolved matters.

• Carefully review work to avoid missing or misfiled documentation.

• Facilitate the coordination of training attendance and records, rather than conducting classes.

⛳️ Requirements

• Prior professional experience in administrative support, documentation management, training coordination, or a related field.

• Exceptional attention to detail and a proven track record of delivering accurate work.

• Capability to learn established processes and autonomously manage daily tasks.

• Proficiency in Microsoft Excel and comfort with navigating online systems.

• Experience using email, shared files, CRM platforms, and messaging applications.

• Strong written and spoken English skills for occasional phone communications.

• Excellent organizational and follow-up abilities.

• Availability Monday to Friday for 25 hours per week during business hours in Phoenix, Arizona.

• Highly preferred: experience working with a healthcare staffing agency, home care company, or a similar business.

• Highly preferred: experience in tracking caregiver credentials, onboarding documents, or mandatory training.

• Highly preferred: familiarity with SharePoint and Outlook.

• Proficiency in Spanish is highly preferred.

🏝️ Benefits

• Opportunity to advance to a full-time position based on performance and organizational needs.