Healthcare Software Support Representative

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Gain expertise in the functionality of Nextech software and understand its application within a medical office environment.

• Respond to incoming calls from the support queue.

• Address support emails promptly.

• Thoroughly document and resolve incomplete incidents in accordance with Nextech guidelines within a timely manner.

• Organize and execute upgrades of the Nextech software.

• Investigate software exceptions and error reports according to Nextech support protocols.

• Deliver outstanding customer service.

• Keep detailed notes and records for each support incident in the ticketing system.

• Resolve software-related issues and inquiries using established solutions.

• Escalate complex issues through the proper channels.

• Ensure prompt responses to and resolutions of customer inquiries and issues.

⛳️ Requirements

• Minimum of 1 year of experience in a software troubleshooting role involving customer interaction.

• Strong technical abilities, including fundamental computer skills.

• Excellent interpersonal, written, and verbal communication skills.

• Proven ability to collaborate effectively within a team environment.

• Proficient in the Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, and Word).

• Superior customer service abilities.

• Capable of typing at a speed of 30 WPM with 90% accuracy.

• Willingness to travel long distances or by air as required, not exceeding 10% of travel time.

• Bachelor’s degree is preferred.

• Experience with Salesforce is a plus.

• Familiarity with Zoom Contact Center or similar platforms in a call center setting is preferred.

• Preferred typing speed of 50 WPM with 95% accuracy.

🏝️ Benefits

• Generous annual bonus potential.

• 401(k) plan with employer matching.

• 40 hours of paid personal time starting January 1st each year.

• 15 days of accrued PTO, increasing with tenure.

• 11 paid holidays each year.

• Volunteer Time Off.

• Options for Medical, Dental, and Vision insurance plans.

• Health Savings Account with employer contributions.

• Flexible Spending Account available.

• 100% company-paid parental leave after 6 months of employment.

• 100% company-paid life insurance and short/long term disability coverage.

• Nextech Luminary Peer Recognition Program.

• Wellness initiatives.

• Employee Assistance Program providing free counseling sessions.

• Corporate discounts on retail, travel, and entertainment.