Healthcare Operations Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide administrative and operational assistance to the Area Manager.

• Oversee and support a substantial caseload of active client accounts while guaranteeing service continuity and compliance.

• Aid in staffing coordination and sourcing caregiver coverage for open shifts and call-offs.

• Manage employee and caregiver call-offs and organize replacement coverage.

• Conduct follow-up calls and monthly check-ins with clients to ensure satisfaction and service continuity.

• Track and confirm the completion of necessary monthly visits and documentation.

• Review progress notes and service documentation for accuracy and completeness.

• Monitor compliance requirements and ensure that client files are up to date.

• Assist with employee scheduling and staffing coordination.

• Respond to incoming calls from caregivers, clients, and family members.

• Elevate urgent client or staffing issues to management when required.

• Assist with payroll review, timesheet verification, and payroll approvals.

• Maintain precise records within company systems and databases.

• Communicate with caregivers regarding schedules, documentation requirements, and client updates.

• Ensure adherence to company policies, client care plans, and regulatory standards.

• Prepare reports, spreadsheets, and operational documentation as needed.

• Assist with onboarding documentation and provide administrative support for new employees.

• Support after-hours and emergency communication processes when necessary.

• Help maintain continuity of care and client satisfaction across assigned cases.

⛳️ Requirements

• 2 years of experience in healthcare administration, home care, case management support, scheduling, or office management.

• Strong organizational and multitasking skills.

• Experience in managing schedules, documentation, and compliance-related tasks.

• Excellent written and verbal communication abilities.

• Comfortable interacting with clients, caregivers, and healthcare professionals.

• Strong attention to detail and accuracy in documentation.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Proficient in Microsoft Office and Google Workspace.

• Experience in reviewing timesheets, payroll information, or employee records.

• Professional, reliable, and solution-oriented mindset.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.

• Career growth and development opportunities.