Healthcare Intake Specialist, QA Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Review session notes and clinical documentation to ensure they are accurate, complete, and compliant.

• Oversee documentation submissions and engage with RBTs regarding any outstanding or incorrect session notes.

• Identify any gaps in information, inconsistencies, and recurring documentation challenges, escalating issues as necessary.

• Maintain records and tracking systems for documentation quality, outstanding items, and compliance deadlines.

• Support quality assurance processes and establish procedures.

• Assist in onboarding new RBTs by explaining documentation requirements, internal processes, and procedures.

• Train new team members on the relevant software and systems.

• Provide continuous support for documentation and system-related inquiries.

• Follow up with new starters to ensure they are confident in using the system and meeting required standards.

• Communicate documentation expectations, outstanding tasks, and areas for improvement to RBTs and internal teams.

• Offer instructions and constructive feedback.

• Collaborate with relevant teams to address documentation issues and support daily operations.

• Assist with occasional HR-related tasks and general administrative responsibilities.

⛳️ Requirements

• Prior experience in quality assurance, compliance, documentation review, onboarding, training, or a related coordination role.

• Experience in a healthcare setting is preferred, with healthcare quality assurance experience being a significant advantage.

• Exceptional attention to detail and the capability to identify errors, inconsistencies, and omissions.

• Strong written and verbal communication skills.

• A professional, patient, and organized approach when following up with team members.

• Comfortable handling repetitive, detail-oriented tasks that demand precision and consistency.

• Proficient in using computer systems and adaptable to learning new software platforms.

• Excellent organizational skills, with the ability to manage multiple follow-ups and deadlines effectively.

• Flexible and willing to take on responsibilities beyond the primary scope of the role as necessary.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on teamwork and collaboration.

• Flexible work hours to accommodate personal commitments.