Healthcare Front Desk, Administrative Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Level 1 (L1) phone response — engaging with incoming patient and prospect calls in a live, professional, and friendly manner.

• Managing incoming inquiries via email, SMS, and phone, including prompt follow-ups.

• Proactively reaching out to warm leads to facilitate appointment bookings.

• Scheduling appointments using the client's systems.

• Providing a warm transfer to the client's on-site front desk staff when tasks exceed the VA’s expertise or comfort zone.

⛳️ Requirements

• 1-3 years of relevant experience.

• High level of customer and phone communication skills: HIGH — non-negotiable.

• Strong written communication skills: HIGH — professional emails and SMS to patients and prospects.

• Excellent attention to detail: HIGH — ensuring accurate scheduling and patient records in compliance with HIPAA regulations.

• Reading comprehension: MEDIUM to HIGH — ability to follow detailed Standard Operating Procedures (SOPs); the clinic documents everything thoroughly.

• Technical aptitude: MEDIUM — comfortable with quickly learning EMR, CRM, and phone/SMS tools.

• Self-driven and dependable — works independently, evaluated based on outcomes rather than hours worked.

• Kind and patient with callers, including anxious patients and parents of pediatric patients.

• Discreet and compliance-focused — understands the importance of managing protected health information responsibly.

• Open to coaching and process-driven — willing to follow and enhance detailed SOPs.

• Internet speed: Minimum 50 Mbps upload and download (wired connection is strongly preferred).

• A verified backup internet connection is mandatory — mobile phone hotspots are not acceptable as a backup solution.

• Acceptable backup options include dedicated wireless dongles or secondary ISP connections.

• A backup power source is required (UPS or generator) to ensure connectivity during outages.

• A quiet, professional workspace suitable for voice work — free from background noise and disruptions.

• A noise-canceling headset is required.

• A reliable computer with adequate processing power to run software systems and softphone concurrently is necessary.

• You must have Windows 11 or the latest Apple OS/Update.

🏝️ Benefits

• Competitive hourly wage.

• Timely payments, always.

• Payments processed via Wise.

• Comprehensive client training provided — you will never be left unprepared.

• HIPAA certification is offered at no cost to you.

• Dedicated Account Manager as your primary contact.

• Clear escalation channels — you will always know whom to approach.

• 100% remote work option — enjoy the comfort of working from home.

• A U.S.-based company with organized operations.

• Long-term account placements for stability (not gig-style work).

• A supportive team culture across all accounts.

• Exposure to various practice types and platforms.

• Opportunity for increased hours or additional accounts based on performance.

• Enhance your resume with verified, legitimate U.S. client experience.

• Recognition for tenure among long-term team members.

• We value loyalty and acknowledge those who grow with us.