Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Address customer inquiries by exploring creative solutions to questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media platforms.

• Resolve and de-escalate customer challenges effectively.

• Forward interactions to higher authorities when necessary and appropriate.

• Attend to requests for assistance and/or potential payment processing.

• Monitor call-related data for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell products or services when necessary.

⛳️ Requirements

• High school diploma or its equivalent.

• At least 6 months of experience in customer service.

• Must be at least 18 years of age.

• Ability to type a minimum of 25 words per minute.

• Comfortable using desktop computer systems.

• Basic knowledge of Windows-based operating systems.

• Customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

• Capability to adhere to established procedures while delivering customer service.

• Ability to collaborate effectively with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical skills.

• Strong organizational and problem-solving abilities.

• Aptitude to prioritize tasks and perform well under pressure.

• Capability to work within a structured schedule with various shifts.

• Sharp critical thinking abilities.

• A dedicated workspace near a router for a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps for downloads and 10 Mbps for uploads.

• ISP latency of less than 50ms.

• Internet connection must not be satellite, mobile data/hotspots, P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental coverage.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs available as eligible.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical coverage.

• Critical care insurance options.

• Pet insurance plans.

• Flexible Spending Account (FSA) plans.

• Discounts with various retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for active-duty service members, veterans, and military families.