Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls from patients, providing assistance with billing inquiries, insurance claims, and account balances.

• Accurately process payments and clarify EOBs (Explanation of Benefits) and ERAs (Electronic Remittance Advice).

• Manage challenging or upset callers with professionalism, empathy, and patience.

• Refer complex issues to the appropriate team members when required.

• Draft and send clear, professional emails to patients regarding billing or insurance-related matters.

• Keep precise records of patient interactions in the system.

• Assist with AR (Accounts Receivable) or billing management tasks as necessary.

⛳️ Requirements

• Previous experience in healthcare billing, insurance, or AR management is essential.

• Strong knowledge of EOBs, ERAs, and general terms related to insurance contracts.

• Experience with eClinicalWorks (ECW) is strongly preferred.

• Exceptional verbal communication skills and a warm, empathetic demeanor on the phone.

• Excellent written communication skills, especially in email correspondence.

• Ability to stay calm and composed when dealing with frustrated or angry patients.

• Patient, easy-going, and capable of not taking challenging conversations personally.

• Comfortable working both independently and collaboratively in a remote setting.

🏝️ Benefits

• Work from Home

• Schedule: Monday to Friday, 9:00 PM to 6:00 AM (Philippine time)

• Holidays aligned with select US holidays: Christmas, New Year, Thanksgiving, Independence Day, Labor Day