Healthcare Consulting Director – Patient Experience

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead and oversee teams in intricate performance enhancement projects.

• Manage project budgets, invoicing, and billing while ensuring successful outcomes for clients.

• Utilize analytical and critical thinking skills to measure benefits, assess risks, and devise performance improvement strategies.

• Comprehend client challenges, develop tailored solutions, manage expectations, and deliver presentations and proposals.

• Foster strong client relationships and guide change processes within complex environments.

• Lead and nurture teams through defining roles, building cohesion, coaching, mentoring, and managing performance.

• Identify opportunities for business development.

• Design and execute intricate, sustainable healthcare consulting solutions focused on enhancing patient experience.

⛳️ Requirements

• A Bachelor’s degree is required.

• Over 8 years of experience in healthcare consulting, hospital operations, or performance improvement.

• Proven leadership in process redesign, change management, operational transformation, and cross-functional improvement initiatives.

• Demonstrated experience leading complex healthcare consulting projects and implementation efforts aimed at improving patient experience.

• Knowledge of patient experience measurement methodologies, including CAHPS.

• Experience with patient experience analytics and understanding of key drivers of consumer experience across inpatient, emergency department, medical group, support services, and payer settings.

• Familiarity with complex healthcare delivery systems and performance improvement opportunities, such as access, throughput, care progression, care coordination, quality and safety, reducing length of stay, and minimizing readmissions.

• Capability to lead, coach, and develop individuals and teams.

• Ability to independently facilitate training and educational programs for clinical and non-clinical leaders in various settings, including one-on-one, small-group, and large-group formats.

• Willingness to travel based on client, enterprise, or project requirements; the current average travel for Healthcare practice is less than 50% annually.

• Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel.

• US Work Authorization is mandatory.

• Experience in a matrixed organization or cross-functional team environment is preferred.

🏝️ Benefits

• Annual incentive compensation program.

• Medical coverage for employees and their dependents.

• Dental coverage for employees and their dependents.

• Vision coverage for employees and their dependents.

• Wellness programs.

• 401(k) plan with a generous employer match.

• Employee stock purchase plan.

• Generous Paid Time Off policy.

• Paid parental leave.

• Adoption assistance.

• Free annual health screenings and coaching.

• Bank at work.

• On-site workshops.

• Ongoing programs recognizing significant events in employees’ lives.

• Competitive compensation and benefits package.