Healthcare Administrative Virtual Assistant – Insurance Authorizations, Billing

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee billing denials and pursue outstanding claims.

• Monitor and follow up on insurance authorizations.

• Access insurance and MCO portals for tasks related to authorization and billing.

• Follow up on the status of insurance claims and payments.

• Ensure timely completion of authorizations following assessments and track them through the approval process.

• Maintain precise records, documentation, and task management.

• Schedule and reschedule patient appointments as necessary.

• Conduct patient intake processes effectively.

• Manage incoming phone calls and respond appropriately.

• Execute front desk and receptionist responsibilities.

• Communicate with patients in a professional and compassionate manner.

• Potentially handle patient calls and complete intakes independently after training.

• Manage credentialing and insurance enrollment processes.

• Upload and process information within healthcare systems and platforms.

• Oversee email inboxes and calendars efficiently.

• Coordinate administrative tasks and provide office support.

• Consistently adhere to established SOPs, workflows, and internal processes.

• Provide daily accountability updates and end-of-day reports.

• Assist in general healthcare administrative operations.

• Schedule and publish social media content.

• Aid in event planning and coordination.

• Support marketing and lead generation initiatives.

• Conduct pre-assessment patient interviews; collect patient information prior to clinician evaluations; assist with the preparation of clinical documentation; support diagnostic workflow processes; create clinical documentation from completed assessments; assist with behavioral health treatment planning workflows.

⛳️ Requirements

• Previous experience in healthcare administration is essential.

• Experience in the behavioral health or mental health industry is preferred.

• Familiarity with medical billing, billing denials, and claims follow-up is required.

• Knowledge of insurance authorizations and credentialing processes is necessary.

• Comfortable navigating healthcare systems, insurance portals, and various software platforms.

• Excellent verbal and written communication skills in English.

• Strong organizational skills and attention to detail.

• Ability to manage multiple tasks and prioritize effectively.

• Highly reliable, dependable, and consistent in performance.

• Demonstrates accountability and ownership in responsibilities.

• Self-motivated with the capacity to work independently and with minimal oversight.

• Quick learner who adapts efficiently to new systems and workflows.

• Strong critical thinking and problem-solving skills.

• Professional, compassionate, and patient-centered communication style.

• Tech-savvy and comfortable using multiple platforms.

• Process-oriented with the ability to consistently follow SOPs.

• Resourceful and adaptable to changing responsibilities.

• Committed to maintaining productivity and attendance during scheduled shifts.

• Must possess strong English speaking and writing skills.

• Relevant work experience is required.

• Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].

• Availability for video meetings with the camera on (when required).

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.