Health Information Specialist I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Efficiently and accurately process all release of information (ROI), particularly medical record requests.

• Receive and handle requests for patient health information in accordance with Company and Facility policies and procedures.

• Uphold confidentiality and security of sensitive information.

• Maintain a thorough understanding of Company and facility software.

• Comply with Company and customer facility codes of conduct and policies.

• Communicate work-related issues, site challenges, and fluctuating volumes to the manager.

• Manage patient health records and protect them in alignment with HIPAA regulations.

• Create new patient charts utilizing paper sources and/or electronic health records.

• Organize medical records in standard order, ensuring they are accurate and complete.

• Generate digital images of documents for storage in electronic medical records.

• Retrieve and properly transmit patient records to both internal and external requesters.

• Handle inbound and outbound calls from patients, insurance companies, and attorneys.

• Provide assistance to patient walk-ins as necessary.

• Support with faxes, mail handling, data entry, and scheduling pick-ups.

• Meet site-specific productivity standards.

• Execute other duties as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Ability to travel between locations as needed.

• Willingness to work overtime during peak seasons when necessary.

• Basic proficiency in computer use.

• Familiarity with phones, fax machines, printers, and common office equipment.

• Professional verbal and written communication skills in English.

• Strong skills in data entry.

• Detail-oriented and focused on quality for accurate, compliant medical records.

• Ability to work independently and adapt to changing priorities.

• Capable of organizing and managing multiple tasks.

• Comfortable in a fast-paced work environment.

• Experience in a high-volume production setting is essential.

• Proficient in Microsoft Office, particularly Word and Excel.

• Experience in a healthcare environment is advantageous.

• Previous experience in production/metric-based roles is a plus.

• In-person customer service experience is a bonus.

• This position does not qualify for employment sponsorship.

🏝️ Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.

• Company-provided equipment, including a computer, monitor, virtual phone, etc.

• Paid Time Off (PTO).

• Health Insurance.

• Vision Insurance.

• Dental Insurance.

• 401k Savings Plan.

• Tuition Assistance.

• Post-offer health screenings and proof and/or completion of vaccinations may be required by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.