Health Care Customer Service Representative

📋 Description

• Managing incoming and outgoing calls in a technologically advanced setting

• Addressing general inquiries related to insurance, financial assistance, and payment processing

• Making and receiving calls to resolve billing and payment concerns

• Responding to information requests from patients and account holders

• Taking action to secure payment or establish payment arrangements on behalf of the client

• Adhering to client-specific protocols and policies

• Investigating and addressing client inquiries

• Recording and overseeing payment arrangements

• Complying with all relevant FDCPA, FCRA, HIPAA, and applicable laws

⛳️ Requirements

• Minimum of 1 year of experience in a Call Center or Customer Service role

• Preferred knowledge or experience in medical terminology, patient billing, healthcare insurance, and/or healthcare administration

• Capability to thrive in a fast-paced, deadline-driven environment

• Strong organizational skills

• Ability to manage multiple tasks concurrently

• Demonstrates adaptability in scheduling and assignments, including regular evening and Saturday shifts

• Bilingual candidates will offer additional support for bilingual calls

🏝️ Benefits

• Health, Dental, Vision, Life, and Disability Insurance

• 401K with employer matching

• HSA/Flexible spending accounts

• Paid time off beginning at 90 days

• Annual profit-sharing

• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day

• Family-Friendly Events

• Wellness Programs/Gym Reimbursement

• All essential equipment and technical support provided