Health Care Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Offer personalized guidance through the details of the death process and serve as the primary contact when a death is reported.

• Educate and function as a reliable partner throughout the death process.

• Manage incoming calls to assess needs and provide appropriate guidance.

• Determine the most effective communication method throughout the death process.

• Identify and clarify available benefits.

• Set clear expectations regarding the information needed to process death claims through vendors.

• Coordinate the collection of information required for filing claims, enrolling in relevant benefits, and ensuring timely distribution of benefits.

• Provide instructions when additional information is necessary for claim processing and coordinate with vendors accordingly.

• Document research, email, and phone communications in the case management system.

• Facilitate connections with vendors through warm transfers or by providing contact information.

• Comply with confidentiality and HIPAA regulations.

⛳️ Requirements

• Strong written and verbal communication abilities.

• Exceptional customer service and problem resolution skills.

• Flexibility and adaptability, with the capacity to rearrange priorities as business needs evolve.

• Ability to work collaboratively in a team setting.

• A minimum of one year of BenAdministration experience is required.

• Basic knowledge of industry terminology.

• Strong attention to detail, time management, and decision-making capabilities.

• Proficiency in navigating multiple technical environments using various hardware and software platforms, including the Windows operating system.

• A high school diploma is required.

• Two years of relevant experience in telephonic customer service.

• Must possess work authorization in the Employing Country that does not currently or in the future require visa sponsorship.

• Successful completion of a background check in line with Alight’s employment policies.

• Virtual interviews must be conducted via video.

🏝️ Benefits

• Health, dental, and vision coverage starting on Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous time off.

• Parental leave.

• Continuing education opportunities.

• Career growth potential.

• Flexible working arrangements whenever possible.

• Possible occasional travel to physical office locations.

• Comprehensive total rewards package.

• Background check and related hiring-process accommodations.

• Reasonable accommodations for individuals with disabilities and sincerely held religious beliefs.