Health Care Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver personalized support by managing all aspects of the death process and serving as the primary contact upon the reporting of a death.

• Provide education and function as a reliable partner throughout the entire death process.

• Determine the most effective communication methods during the death process.

• Identify and clarify the benefits that are available.

• Set clear expectations regarding the information required to process death claims through various vendors.

• Coordinate the collection of information necessary for filing claims and enrolling in applicable benefits.

• Ensure that benefits are distributed accurately and in a timely manner.

• Offer guidance when additional information is required for claims processing.

• Work collaboratively with vendors as necessary.

• Record research, email, and phone communications in the case management system.

• Facilitate connections with vendors through warm transfers or by providing contact information.

• Comply with confidentiality and HIPAA regulations.

⛳️ Requirements

• Strong written and verbal communication abilities.

• Exceptional customer service and resolution skills.

• Flexibility and adaptability, with the capacity to reorganize priorities as business needs evolve.

• Ability to collaborate effectively within a team environment.

• A minimum of one year of experience in BenAdministration is required.

• Basic understanding of industry terminology.

• Strong attention to detail, time management, and decision-making skills.

• Capability to navigate various technical environments using different hardware and software platforms, including the Windows operating system.

• High school diploma is required.

• Two years of relevant experience in telephonic customer service.

• Must possess work authorization in the United States that does not currently or will not in the future require visa sponsorship.

🏝️ Benefits

• Health, dental, and vision coverages starting on Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous time off.

• Parental leave.

• Continuing education opportunities.

• Career growth prospects.

• Flexible working arrangements.

• Camera-on virtual interviews.

• Reasonable accommodations for individuals with disabilities.

• Competitive total rewards package.

• Bonus and/or incentive eligibility based on role and level.