Health Advocate – Inbound/Outbound Calls

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Conduct inbound and outbound calls to members and providers for scheduling healthcare appointments, screenings, vaccinations, and medication refills.

• Navigate obstacles that hinder members from achieving optimal health.

• Provide a professional and compassionate experience for members.

• Inform members to facilitate informed health choices and enhance health outcomes.

• Clarify benefits associated with screenings, medications, activities, and follow-up care.

• Support members in managing appointments, medication refills, and access to health services.

• Document conversations accurately in members’ health records.

• Address inquiries, resolve problems, and escalate issues as necessary.

• Achieve business performance metrics and goals.

• Complete four weeks of virtual training, which may require a temporary shift change.

⛳️ Requirements

• High School Diploma or G.E.D.

• Excellent communication skills in a professional context.

• Strong active listening abilities and interpersonal skills.

• High level of computer literacy, including troubleshooting capabilities.

• Proficient in Windows, web-based applications, and digital communication tools.

• A reliable high-speed internet connection of at least 50 Mbps.

• A suitable workspace for remote work.

• Hard-wired computer connection; DSL, satellite, and wireless broadband are not acceptable.

• Candidates must reside in KY, LA, VA, or IL.

• Availability to work one of the following shifts: 9a–5:30p, 10a–6:30p, 11a–7:30p, 12p–8:30p, or 1p–9:30p.

• Bilingual or multilingual candidates are strongly preferred.

• Experience with HEDIS screening measures is preferred.

• Background in behavior change is preferred.

• Experience in mental health is preferred.

• Community health experience is preferred.

• Over 1 year of experience with production expectations or high-volume calls is heavily preferred.

• More than 2 years of experience in a call center or outreach role involving members or consumers.

• At least 3 years of experience in a healthcare environment.

• Medical certifications such as certified nursing assistant or medical assistant are preferred.

• Ability to work autonomously, apply critical thinking, multitask, prioritize tasks, adapt to a fast-paced environment, and maintain a professional demeanor.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting the physical, emotional, and financial well-being of colleagues and their families.