Head of Training and Education

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the training and education strategy from start to finish, including pre-engagement onboarding, administrative basics, practical labs, certification processes, and partner accreditation.

• Establish and uphold the program's ROI model, providing outcome reports to executive stakeholders.

• Prioritize funding for both immediate projects and long-term capabilities.

• Oversee the creation of self-directed learning paths, instructor-led training sessions, and practical lab curricula.

• Set up curriculum governance as the product matures.

• Assess responsible implementations of AI for localization, adaptive learning paths, and AI tutoring.

• Develop role-specific customer certification programs featuring reliable, proctored examinations.

• Create partner certification pathways that allow accredited partners to independently manage and support implementations.

• Recruit, lead, and nurture the Training and Education team.

• Manage the technology stack and vendor partnerships across Learning Management System (LMS), content creation, hands-on labs, exam delivery, and digital badging.

• Negotiate contracts and oversee the budget.

• Develop and refine an outcomes dashboard that tracks training completion, lab completion, certified users, support volume, and onboarding readiness.

• Represent the function to the Chief Customer Officer and cross-functional leadership, translating program activities into business impacts.

⛳️ Requirements

• A minimum of 8 years of experience leading customer-oriented training, education, or certification programs.

• Proven experience in building or scaling an external learning organization.

• Ideally, experience in a B2B SaaS, cybersecurity, or cloud infrastructure environment.

• Documented success in managing a P&L or budget for a training/education function.

• Experience in vendor selection and contract negotiation for LMS, authoring tools, lab environments, and exam proctoring services.

• Experience in designing certification and partner accreditation programs based on validated competencies.

• Ability to define strategy for executive stakeholders while managing certification exams, lab environments, and learning platforms.

• Proven leadership skills, including the hiring and development of instructional designers, trainers, and lab engineers.

• Proficient in measuring training outcomes, such as completion rates, certification pass rates, support deflection, and user adoption.

• A background in product management or a security/data-focused product function is a significant advantage.

🏝️ Benefits

• Opportunity to work remotely.

• Reimbursement for office setup expenses.

• Unlimited paid time off (PTO).

• Paid holidays and sick leave.

• Health, vision, and dental insurance.

• Life, short-term, and long-term disability insurance.

• Comprehensive benefits and equity package.

• Potential for merit-based increases depending on individual or company performance, tenure in role, and other discretionary considerations.