Head of Strategy – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Strategy & Operations Function.

• Lead and nurture the S&O team, consisting of approximately 10 full-time employees.

• Own and manage the S&O roadmap, set priorities, establish operating rhythms, and ensure quality output.

• Foster and enhance a culture centered on autonomy, accountability, and effective communication.

• Mentor and develop the team without resorting to micromanagement.

• Analyze and structure SafeRide’s most complex and high-stakes operational and strategic challenges.

• Create models, analyses, and executive-level recommendations that drive significant business decisions, personally when necessary, rather than solely through the team.

• Collaborate directly with the COO to shape operating strategies, prioritize impactful tasks, and transition executive discussions into actionable decisions.

• Identify and address operational constraints across Member Services, Client Services, Network Management, Routing, and other related teams.

• Enhance people, processes, tools, workflows, management systems, and operational discipline.

• Convert ambiguous operational challenges into clear work plans, assign owners, set metrics, make decisions, and establish scalable processes.

• Develop operational workarounds where product capabilities do not meet operational requirements.

• Optimize mode mix, ride assignment logic, provider allocation, benefit utilization, and prevention/control strategies.

• Collaborate with Operations, Client Success/Growth, and Finance to transform profitability opportunities into operational changes.

• Act as the bridge between frontline operational realities and the Product/Engineering roadmap.

• Assist Product in identifying the underlying business issues behind operational challenges and prioritize the most impactful tooling opportunities.

⛳️ Requirements

• 8–10 years of cumulative experience in strategy, operations, consulting, or a combination thereof.

• A strong foundation in consulting, with preference given to candidates from top firms like MBB (McKinsey, Bain, BCG).

• Experience following consulting in a leadership role within Strategy & Operations, BizOps, or Strategic Operations at a high-growth, well-funded startup.

• A proven track record in managing and developing talent; comfort in leading high-autonomy operators through influence and established standards rather than micromanagement.

• Demonstrated ability to analyze data; proficiency in Excel is essential, and you should instinctively reach for the spreadsheet before scheduling a meeting.

• Effective communication skills with executives, peers, and frontline operators; capable of conducting a working session with the COO in the morning and a process review with the Call Center in the afternoon without compromising effectiveness.

• A history of thriving in ambiguous environments where the problem is not predefined.

• A willingness to act as a true player-coach, engaging in tasks such as model building, data cleaning, or memo writing as needed.

🏝️ Benefits

• Health insurance.

• Professional development opportunities.