Head of Security – Network Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead PDI's unified SOC, NOC, and Threat Intelligence & Detection functions with approximately five direct reports.

• Develop the operating model, organizational framework, shift coverage, and integration of security and network teams.

• Standardize processes, escalation paths, and playbooks across security and network operations.

• Manage the operating budget, headcount strategy, tools, and vendor expenditures.

• Enhance cost efficiency and delivery margins while improving service quality.

• Provide cost and capacity insights for pricing, capacity planning, and new service launches.

• Oversee 24/7 security monitoring, triage, investigation, and response across customer environments.

• Supervise threat intelligence, detection coverage, and threat hunting initiatives.

• Lead security incident response from initial alert to post-incident review.

• Conduct 24/7 network monitoring and response for site connectivity, uptime, and performance across thousands of locations.

• Manage operations related to managed firewall, managed switches, SD-WAN, wireless, and connectivity.

• Handle escalations from carriers, ISPs, and vendors, along with maintenance windows and service management practices.

• Act as the accountable leader for high-severity security and network incidents.

• Direct customer and executive communications during major incidents and drive root-cause resolutions.

• Establish the multi-year roadmap for SIEM, SOAR, network monitoring, and observability.

• Spearhead AI-assisted and automated operational enhancements.

• Serve as an executive sponsor for key customers through service reviews, escalations, and strategic discussions.

• Collaborate with Product, Sales, Operations, and Customer Success on new offerings and customer requirements.

• Operate the business using metrics such as detection and response times, uptime, SLA performance, detection coverage, alert quality, customer satisfaction, and cost to serve.

• Deliver a cohesive operating model, major-incident process, KPI/SLA dashboard, measurable uptime and response-time improvements, cost savings, and automation outcomes.

⛳️ Requirements

• 12+ years of experience in security operations, network operations, or infrastructure operations.

• 7+ years in leadership roles, including experience managing leaders and managers of managers.

• Proven experience running a 24/7 operation with over 100 personnel, preferably across both onshore and offshore teams.

• Extensive experience in managing a SOC or NOC, with solid knowledge of the other.

• Experience managing an operating budget and enhancing cost efficiency or margins.

• Demonstrated leadership in major incidents, including executive and customer communications under pressure.

• Strong understanding of SIEM, SOAR, EDR/XDR, network monitoring, observability, and IT service management tools.

• Executive presence with customers and senior leaders, along with the ability to articulate operational issues in business terms.

• Willingness to travel internationally to lead global teams.

• Experience with an MSP, MSSP, MDR provider, or managed network services provider is a plus.

• Background in retail, hospitality, payments, or other multi-site environments, including PCI DSS, is beneficial.

• Experience leading a converged or integrated SOC and NOC is advantageous.

• Familiarity with building or scaling offshore delivery centers is a plus.

• Proven track record of leading automation or AI-driven changes in operations is desirable.

• Familiarity with SOC 2, ISO 27001, ITIL, and cloud operations across AWS, Azure, or GCP is a plus.

• CISSP, CISM, or ITIL certifications are welcomed but not mandatory.

• A Bachelor's degree in a related field or equivalent experience is preferred.

🏝️ Benefits

• Competitive salary.

• Market-competitive benefits.

• Quarterly perks program.

• Ample time off.

• Hybrid working arrangements where appropriate.

• Continuous learning opportunities.

• Professional certifications.

• Leadership development opportunities.

• Supportive, diverse, and inclusive global culture.