Head of Retail

This is a fully remote position, open to applicants in Ireland, +1 more country.

📋 Description

• Develop and implement the retail strategy for flagship locations and counters in alignment with overarching brand and commercial goals.

• Discover opportunities to enhance retail growth within current venues, new locations, and future market development.

• Manage retail budgets, forecasts, and trading rhythms, ensuring that sales plans are effective and actionable.

• Collaborate with senior leadership on strategic decisions regarding store openings, closures, relocations, and investment priorities.

• Direct all flagship stores and retail counters to achieve and surpass key commercial KPIs such as sales, ATV, conversion, productivity, and profitability.

• Closely monitor the performance of stores and counters, identifying risks and opportunities while implementing swift actions.

• Initiate local strategies to boost foot traffic, customer acquisition, retention, and repeat purchases.

• Ensure a consistently exceptional customer experience across all locations.

• Oversee complete retail operations, including processes and policies.

• Establish robust operational controls related to stock management, staffing, store compliance, reporting, and loss prevention.

• Collaborate across functions with supply chain, finance, marketing, and eCommerce to enhance execution and stock availability.

• Create operational frameworks that support daily excellence and future market expansion.

• Lead, mentor, and develop a high-performing retail management team across stores, counters, and operations.

• Advocate for a world-class customer journey that embodies the Sculpted by Aimee brand.

• Work with Marketing teams on product launches, campaigns, and in-store promotions.

⛳️ Requirements

• Extensive experience in senior retail leadership roles, preferably in the beauty, cosmetics, or premium consumer retail sectors.

• Demonstrated success in managing multi-site retail operations, including both stores and counters.

• Strong commercial insight with the capability to drive sales performance and profitability.

• Experience in establishing or scaling operational processes within a dynamic, growing business environment.

• A passion for customer experience, service excellence, and effective brand execution.

• Strong leadership, coaching, and talent development skills.

• Highly organized, data-driven, and action-oriented, adept at transitioning between strategic planning and execution.

🏝️ Benefits

• Strong commercial performance.

• Operational excellence across all physical touchpoints.

• Premium, on-brand, and service-oriented customer experience.

• Flexible working hours.