Head of Professional Services – Projects

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Recruit, develop professionally, and retain a high-caliber, high-energy professional services team.

• Formulate and implement the strategic vision for the professional services division.

• Evaluate and track departmental performance while instituting enhancements.

• Collaborate with sales and business development teams during client meetings, proposals, and contract discussions.

• Enhance operational efficiency through best practices, process improvements, and automation techniques.

• Define service offerings, pricing structures, and contractual agreements in conjunction with cross-functional teams.

• Keep track of KPIs and initiate corrective measures as necessary.

• Build and uphold strong client relationships, serving as a trusted advisor and escalation contact.

• Participate in management meetings, annual events, and activities directed by the CEO.

• Stay informed on market and industry trends regarding delivery methodologies and technologies.

• Lead the professional services capabilities and manage relationships with suppliers.

• Oversee both functional and non-functional project and program delivery.

• Assist in resource management and resolution of conflicts.

• Communicate with customers about delivery expectations.

• Manage project deliveries according to established criteria and report KPIs to the wider organization.

• Serve as a product ambassador to key partners and clients.

• Generate metrics and identify opportunities for continuous improvement.

• Provide accurate project estimates.

• Manage engagements with customers and partners on key initiatives.

• Occasionally work on-site with customers and commercial partners to expedite project tasks.

• Assist with pre-sales support.

• Oversee the professional services budget, including salary evaluations, overtime approvals, training needs, and travel requests.

• Support portfolio IP Bootcamps with lessons-learned case studies.

• Provide assistance during M&A due diligence when necessary.

⛳️ Requirements

• Advanced expertise in complex strategy, management, and approach.

• Advanced proficiency in systems integration testing management and approach.

• Advanced knowledge in user acceptance testing management and approach.

• Experience with both waterfall and agile delivery methodologies.

• Strongly focused on customer outcomes with a solutions-oriented mindset.

• Exceptional presentation and communication skills.

• Detail-oriented, methodical, and highly organized.

• Flexible and able to adapt to changing priorities, demands, and timelines while maintaining control.

• Capable of gaining cooperation from diverse sources; excellent negotiation skills.

• Strong interpersonal skills combined with a professional demeanor.

• Commercially savvy and politically astute.

• Proficient in work estimation and planning.

• Skilled in resource management.

• Experienced in conflict management and resolution.

• Competent in budget management.

• Knowledgeable about ISO9001, ISO27001, ISO22301, PCI, and Data Protection regulations compliance.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness programs.

• Flexible working arrangements and a supportive work environment.

• Access to cutting-edge tools and technologies.