Head of Payments

This is a fully remote position, open to applicants in Europe.

📋 Description

• Evaluate the existing payment configuration and Acceptance Rate performance, pinpointing critical issues and potential quick wins.

• Develop and expand a multi-PSP infrastructure: including routing, orchestration, cascading, and onboarding of new service providers.

• Take ownership of payment strategy metrics such as success rate, renewal rate, and recovery rate, along with billing logic involving retry, dunning, and renewal processes.

• Oversee processing expenses and PSP negotiations, managing payment margins as part of unit economics.

• Track risk metrics, including chargeback rates and fraud, while increasing transaction volume.

• Lead and enhance the payments team.

⛳️ Requirements

• A minimum of 3 years of core payments experience (adjacent experience is beneficial but not a substitute).

• Background in subscription-based businesses - B2C, mobile/web subscriptions.

• Experience collaborating with Tier-1 PSPs such as Stripe, Adyen, Braintree, and Checkout.com.

• Proficient in multi-PSP orchestration, routing, and cascading.

• Familiarity with US and European markets.

• Relevant experience managing a scale of 3-5M+ transactions per month.

• English proficiency: Upper-Intermediate (B2+).

• Management experience is advantageous but not mandatory; strong Senior-level candidates ready to transition into a lead or head role are encouraged to apply.

🏝️ Benefits

• An opportunity to establish the payments function in a newly created role, not a replacement, reporting directly to the CEO without any CFO or CPO in between.

• A clear and measurable objective from the outset: to enhance the Acceptance Rate from its current ~85% to a target of 92-94% within 6 months.

• Responsibility for the multi-PSP infrastructure, routing, orchestration, and cascading, rather than merely maintaining an existing setup.

• Close collaboration across functions with engineering, analytics, legal/compliance, and finance.

• Potential to expand the payments team beyond the current size of 3 members.

• Fully remote, flexible working arrangements with core synchronization hours from 10:00 to 18:00 Kyiv time.

• 14 days of vacation, unlimited sick leave, and a learning budget.