Head of Oracle Services – Contractor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the global delivery of Oracle Support and Application Managed Services across various customers and intricate Oracle settings.

• Serve as a reliable senior partner to clients, ensuring outstanding service experiences.

• Motivate, develop, and nurture high-performing Oracle teams on a global scale.

• Recognize and implement enhancements to processes, tools, reporting, and operational methods.

• Assist with renewals, upselling, service expansion, and opportunities for new clients.

• Provide expertise in Oracle for bids, RFPs, presentations, workshops, and customer discovery sessions.

• Design onboarding processes, transitions, service models, and delivery strategies for new clients.

• Guide new clients from initial onboarding through to organized support and AMS delivery.

• Manage project plans, transition strategies, resources, timelines, milestones, and delivery operations.

• Coordinate global, distributed, and cross-functional teams to achieve customer objectives.

• Handle escalations, critical incidents, and challenging customer scenarios.

• Contribute to strategic planning, service transformation, customer success, and business expansion.

⛳️ Requirements

• Strong experience with Oracle EBS and a comprehensive understanding of Oracle applications and business processes, particularly in Financials, Supply Chain, HR, and Payroll.

• Extensive background in leading Oracle Support and/or Application Managed Services (AMS) teams.

• Demonstrated expertise in project management and service delivery.

• Ability to juggle multiple priorities, projects, and customer commitments from initiation to successful completion.

• Strong experience in people management and leadership, including developing, mentoring, and building high-performing Oracle teams.

• Proven track record in managing enterprise customers and complex service delivery environments.

• Experience in leading customer onboarding and transition projects.

• Capability to develop and manage project plans, transition strategies, resource requirements, timelines, milestones, and delivery activities.

• Experience managing global or distributed teams and coordinating cross-functional resources.

• Strong commercial acumen and experience in supporting bids, proposals, RFPs, and pre-sales activities.

• Excellent communication and presentation abilities.

• Strong knowledge of ITIL and service management principles.

• Ability to handle escalations, critical incidents, and challenging customer situations.

• Proactive and commercially aware mindset.

• Must currently reside in the UK and possess the right to work in the UK without sponsorship.

🏝️ Benefits

• Opportunity to transition from a 12-month contract to a permanent position based on business requirements, performance, and mutual compatibility.

• Distributed/global working environment.

• Chance to influence strategic direction and shape the future of the Oracle Services organization.

• Ability to make significant improvements and contribute to customer, people, and business growth.

• Collaborative team atmosphere.

• Inclusive recruitment process with reasonable adjustments and support.