Head of Operations

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Take ownership of Operational Health across various Production Streams.

• Ensure complete visibility regarding utilization, profitability, delivery timelines, and process adherence across multiple teams and regions.

• Recognize early risk indicators related to capacity, margin, or client satisfaction before they escalate into larger issues.

• Serve as the primary escalation point for operational disruptions affecting revenue or delivery assurance.

• Intervene decisively to stabilize operations and restore performance levels.

• Lead Planning, Forecasting & Capacity Control initiatives.

• Develop and continuously enhance forecasting models to predict resource limitations and delivery bottlenecks.

• Align production, finance, and sales teams around realistic planning assumptions.

• Convert pipeline signals into actionable capacity strategies.

• Establish reliable operational rhythms that minimize reactive problem-solving.

• Manage KPI Systems & Performance Accountability.

• Define, monitor, and evolve operational KPIs, including utilization, contribution margin, throughput, and compliance.

• Identify negative trends in KPIs and implement structural solutions rather than temporary fixes.

• Foster performance accountability with Delivery Managers and Project Managers by setting clear expectations, decision rights, and measurable targets, while creating an environment that allows them to concentrate on high-impact tasks.

• Introduce reporting enhancements that boost visibility and speed up decision-making.

• Enhance Systems, Tools & Operational Frameworks.

• Lead the implementation of new tools, automation layers, or process upgrades that promote scalability.

• Streamline fragmented workflows across different regions.

• Standardize operational best practices across various production streams.

• Represent operations in strategic internal discussions and critical client situations.

⛳️ Requirements

• A minimum of 5 years of experience in operations, delivery leadership, or production management within complex, multi-team environments.

• At least 2 years of relevant experience in a similar Operations Manager role or in a cross-team performance ownership capacity.

• Demonstrated ownership of forecasting, planning, and KPI frameworks linked to revenue and profit margins.

• Proven experience collaborating cross-functionally with sales, finance, and production stakeholders.

• Experience in leading Delivery Managers or comparable roles, including oversight of performance calibration and escalation processes.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Professional development budget.

• Home office setup allowance.

• Global team events.