Head of New Business & Key Accounts, CX – Tech

This is a fully remote position, open to applicants in Germany.

📋 Description

• You actively cultivate new business connections with insight, organization, and a proven track record of closing deals.

• You strategically enhance existing accounts through cross-selling, upselling, upgrades, and effective relationship management.

• You present innovative solutions related to enterprise contact centers, omnichannel communication, AI-driven agents, and CRM systems — with a smaller emphasis on WFM (Workforce Management).

• You assist with tender/RFP processes, formulate pricing and proposals, and negotiate contracts on equal footing — this is your domain!

• You oversee the complete sales cycle from opportunity identification to implementation.

• You serve as the prominent external point of contact and an internal advocate/driver.

⛳️ Requirements

• A minimum of 3 to 5 years of experience in B2B sales, preferably with an emphasis on CX, SaaS, or IT solutions.

• You are both a hunter and a farmer — capable of securing new business, influencing stakeholders, and nurturing long-term client relationships.

• You possess a strong technical foundation, focus on solutions, and communicate in business terms.

• You prioritize clear communication, demonstrate confidence in negotiations, and maintain a professional appearance.

• Proficient in German and good command of English, both written and spoken.

🏝️ Benefits

• 100% remote work is an option.

• Competitive compensation: strong base salary complemented by attractive variable remuneration.

• Company car and fuel card available for personal use.

• Secure permanent employment with real opportunities for advancement.

• An open company culture featuring flat hierarchies and swift decision-making.

• Opportunities for individual development, training, and team events (both remote and on-site).