Head of Fraud Intelligence

This is a fully remote position, open to applicants in United States.

📋 Description

• Set clear performance benchmarks and operational metrics for FIT, which encompass labeling volume, quality, turnaround time, cost efficiency, SLA compliance, and the impact on downstream business operations.

• Develop and implement scalable quality assurance methodologies, incorporating sampling strategies, review frameworks, feedback loops, and escalation protocols to continuously enhance labeling accuracy and consistency.

• Redefine FIT's operational model, workflows, tools, and team structure to boost efficiency, scalability, and business results.

• Create a top-tier entry-level talent program by outlining hiring profiles, onboarding experiences, training initiatives, and career development pathways for Fraud Intelligence Analysts.

• Establish a consistent progression framework that empowers FIT team members to cultivate technical, analytical, and fraud expertise, facilitating their advancement and internal mobility opportunities.

• Develop robust measurement frameworks that link FIT activities to quantifiable fraud prevention outcomes, including model enhancements, fraud detection improvements, typology development, and customer impact.

• Initiate and expand efforts that convert frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams.

• Act as a reliable fraud subject matter expert and strategic collaborator throughout the organization, fostering strong relationships with stakeholders and ensuring FIT's insights inform essential business decisions.

• Implement recurring reporting, fraud trend analysis, and knowledge-sharing initiatives that enhance fraud awareness and expertise across the organization.

• Utilize AI, automation, and process optimization opportunities to boost team productivity, enhance quality, and enable FIT to concentrate on higher-value fraud intelligence tasks.

⛳️ Requirements

• Over 8 years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related field, including substantial people leadership experience.

• At least 4 years of management experience overseeing a team of Fraud Analysts.

• Proven track record of leading operational teams responsible for high-volume, quality-sensitive workflows and achieving measurable business outcomes.

• Strong fraud judgment and a keen interest in understanding evolving fraud patterns, typologies, and prevention strategies.

• Demonstrated capability to design and enhance processes, operational models, quality systems, and performance measurement frameworks.

• Experience in developing and mentoring early-career talent, building high-performing teams, and establishing internal mobility pathways.

• Strong analytical abilities with the capacity to leverage data to identify opportunities, measure results, and drive informed decision-making.

• Technical proficiency and comfort collaborating closely with product, analytics, engineering, machine learning, and data science teams.

• Experience in utilizing AI, automation, workflow tools, or operational technologies to enhance productivity and quality.

• Exceptional written and verbal communication skills, with the ability to influence stakeholders across both technical and non-technical audiences.

• Proven ability to lead cross-functional initiatives and align diverse stakeholders around common objectives.

• Strong ownership mindset with a history of driving change, executing against ambitious objectives, and ensuring teams adhere to high standards.

• Capacity to balance strategic thinking with hands-on execution in a dynamic, high-growth environment.

• A mindset characterized by curiosity, first-principles thinking, and a commitment to continuous improvement, focusing on learning, experimentation, and long-term impact.

🏝️ Benefits

• Employer-paid group health insurance for you and your dependents.

• 401(k) plan with employer match (or equivalent for non-US-based roles).

• Flexible paid time off.

• Regular company-wide in-person events.

• Home office stipend, and more!