Head of Digital Operations

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Lead the development of websites for various brands from the planning stage to launch.

• Coordinate with developers, designers, and external contractors to ensure projects are delivered successfully.

• Supervise quality assurance (QA/UAT), website performance, mobile optimization, and ongoing enhancements.

• Assist with conversion rate optimization (CRO) efforts across digital platforms.

• Oversee the implementation, optimization, and integration of business systems and operational tools.

• Identify operational bottlenecks and implement scalable process enhancements.

• Develop and maintain standard operating procedures (SOPs) and documentation for recurring workflows.

• Manage relationships with technology vendors and service providers.

• Identify opportunities to integrate AI and automation into business operations.

• Evaluate and implement new AI tools that enhance efficiency and scalability.

• Advocate for AI adoption and promote operational best practices throughout the organization.

• Continuously improve workflows through automation initiatives.

• Lead cross-functional projects that involve operations, development, marketing, fulfillment, and design.

• Manage project timelines, prioritize tasks, and evaluate contractor performance.

• Ensure project visibility and accountability across multiple initiatives.

• Provide regular operational updates and strategic recommendations to executive leadership.

⛳️ Requirements

• A minimum of 5+ years of experience in Digital Operations, Project Management, or Operations Leadership.

• Demonstrated experience managing website development projects from initial planning to launch.

• Practical experience with WooCommerce and/or Shopify.

• Experience leading cross-functional teams and overseeing external contractors.

• Strong project management skills using platforms such as Monday.com, ClickUp, Asana, or similar tools.

• Experience implementing and managing business software and SaaS platforms.

• Advanced English proficiency (C1 or higher) with exceptional written and verbal communication abilities.

• Strong leadership, organizational, and problem-solving capabilities.

• Availability to work during Pacific Standard Time (PST) business hours.

🏝️ Benefits

• Fully remote leadership opportunity

• Competitive monthly compensation in USD

• Direct collaboration with executive leadership

• High-impact role with significant ownership and autonomy

• Opportunity to shape the future of digital operations through AI and automation

• Long-term career growth within an innovative and fast-growing company