Head of Customer Success Partnership

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Lead and enhance Sumsub’s Customer Success Partnership function, merging strategic oversight with active participation in critical partner topics.

• Oversee a small team of Customer Success Partnership Managers, focusing on role clarity, coaching, performance management, and capacity planning.

• Remain actively involved in partner operations, which includes monitoring production performance, adoption rates, escalations, and identifying expansion opportunities.

• Develop and refine practical processes for partner onboarding, production support, engagement models, and partner-related CRM standards.

• Serve as the primary Customer Success contact for initiatives related to partners.

• Collaborate with Sales, Product, Engineering, Marketing, Operations, and Finance teams on partner growth, technical escalations, reporting, billing, and commercial matters.

• Monitor partner performance, health metrics, revenue impact, and associated risks.

⛳️ Requirements

• Extensive experience in Customer Success, Partner Success, or Account Management leadership, preferably within B2B SaaS, fintech, compliance, identity verification, fraud prevention, or another intricate technical setting.

• Demonstrated experience in managing and nurturing small to medium-sized teams while maintaining a hands-on approach with customers, partners, or key accounts.

• Proficiency in engaging with partners, enterprise customers, or indirect revenue channels across various regions.

• Strong commercial acumen, with the capability to recognize expansion opportunities.

• Exceptional skills in managing cross-functional stakeholders.

• Solid analytical abilities and a process-oriented mindset.

• Confident communication style, strong sense of ownership, and the capacity to handle complex escalations in a structured, calm, and business-focused manner.

🏝️ Benefits

• Remote-first, trust-based culture.

• True flexibility.

• Additional time off.

• Your birthday is recognized as a holiday here.

• 10 personal days each year.

• Seven sick days without the need for paperwork.

• Compensation aligned with market benchmarks.

• Growth opportunities embedded with clear goals and personal development plans.

• Team offsites fully funded.

• Provision of tools and hardware to facilitate your work.