Head of Customer Success Management

This is a fully remote position, open to applicants in New Jersey, +7 more states.

📋 Description

• Lead, mentor, and develop a team of 10-15 Customer Success Managers.

• Take full ownership of customer escalations from start to finish, serving as the senior figure on discussions.

• Implement changes initiated by Customer Success leadership.

• Ensure operations run smoothly, proactively addressing and resolving issues.

• Maintain a customer-facing role and engage deeply with the specifics of your team's accounts.

⛳️ Requirements

• Experience as an enterprise Customer Success Manager.

• Minimum of 2 to 3 years of experience in people management within Customer Success.

• Strong sense of accountability for both personnel matters and customer scenarios.

• An operationally focused work style, comfortable with intricate details.

• Proven ability to execute change effectively and reliably.

• Excellent communication skills with a demonstrated capability to adapt to various stakeholders.

• Ability to thrive in an ambiguous setting with effective prioritization skills.

• A team-oriented individual who amplifies the strengths of the group.

• Demonstrated experience in leveraging automation, predictive insights, and intelligent workflows.

🏝️ Benefits

• A fun and collaborative environment where everyone genuinely supports one another.

• Company events held a few times each year.

• Competitive compensation package.

• Opportunity to work with cutting-edge technology in the industry (such as GenAI).

• Freedom from micro-management, with encouragement to develop personal processes while engaging in feedback for continuous improvement.