Head of Customer Success

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establishment of a scalable Customer Success organization and enhancement of existing processes.

• Definition and implementation of a comprehensive Customer Strategy throughout the entire Customer Journey.

• Responsibility for key Customer KPIs, particularly NRR, Churn, Retention, Product Adoption, and CSAT.

• Close collaboration with Sales, Product, and Marketing during customer handovers and identifying expansion opportunities.

⛳️ Requirements

• At least 6 to 10 years of experience in the B2B SaaS or tech environment.

• Several years of leadership experience in Customer Success or related Customer functions.

• Experience with complex, consultative products, ideally in the Enterprise SaaS sector.

• KPI and data-driven approach, with strategic and operational management of Customer Success.

• Strong communication skills both internally and externally.

🏝️ Benefits

• Regulated working hours with the option to work remotely.

• Competitive compensation package consisting of a fixed salary and commission.

• Subsidy for the company pension plan.

• Modern workplace equipment.

• Team and company events as well as regular get-togethers.