Head of Customer Delivery

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take full responsibility for every UK implementation from the initial agreement to widespread adoption.

• Create and put into action the UK delivery model.

• Establish governance, reporting frameworks, and escalation processes.

• Develop and manage a high-performing implementation team.

• Set customer engagement standards across demonstrations, training sessions, go-live events, and support.

• Ensure each rollout is systematic, measurable, and worthy of reference.

• Implement comprehensive adoption visibility across trusts, departments, and clinicians.

• Collaborate closely with the Commercial team to ensure that pilots transition into long-term successes.

⛳️ Requirements

• Extensive experience in leading large-scale NHS deployments from the supplier's perspective.

• Proven ability to manage 10 or more concurrent trust rollouts.

• Demonstrated success in building greenfield delivery functions into scalable operations.

• Strong quantitative skills with the capability to develop early warning systems and adoption dashboards.

• In-depth understanding of NHS politics, procurement processes, and stakeholder dynamics.

• A history of successful deployments recognized as reference accounts.

• Direct and precise communication style.

• A strong sense of ownership and operational discipline.

🏝️ Benefits

• Competitive salary and performance-related bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness programs.

• Collaborative and innovative work environment.