Head of Content

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take ownership of Babble's content operating system and central knowledge base.

• Ensure that customer and prospect inquiries receive accurate, up-to-date, clear, and truthful responses.

• Prioritize products and subjects based on their significance to customers.

• Guide AI-driven content tools by developing briefs and establishing standards.

• Review, amend, and approve AI-generated content prior to its release.

• Organize content to facilitate easy access for both users and AI search tools.

• Guarantee that campaigns and content consistently utilize accurate, approved product information.

• Utilize pricing and product details from Babble's authoritative source.

• Collaborate daily with another team member in the content function and uphold quality standards.

• Present content performance metrics in actionable terms to the CMO.

⛳️ Requirements

• Strong background in content or editorial work within a B2B setting.

• Demonstrated ability to articulate a business's messaging, not just to write effectively.

• Familiarity with the They Ask, You Answer (Endless Customer) methodology is a significant plus.

• Exceptional proficiency in written English is required.

• Experience in using AI tools methodically and consistently to create high-quality, on-brand content.

• Familiarity with agentic AI is advantageous but not mandatory.

• Ability to work closely with one other individual on a daily basis and establish a collective standard.

• Proven track record of maintaining consistency and quality across content produced by various contributors.

• Capable of upholding quality standards and confidently addressing stakeholders, including senior ones.

• Strong discipline and meticulous attention to detail.

• Comfortable working with data and adjusting plans accordingly.

• A suitable home office setup, including a desk and chair in a quiet environment.

• Reliable internet connection.

• A solution in place to manage load shedding effectively.

🏝️ Benefits

• Comprehensive risk coverage, including Life Cover, Critical Illness Cover, funeral benefits, and some Disability benefits.

• 22 days of holiday entitlement plus UK Bank Holidays.

• Additional annual leave granted based on length of service.

• 5% allowance based on basic salary that can be allocated towards Medical Aid.

• UPS provided to support during load shedding (2–4 hours of power for a laptop).

• Babble-issued laptop.

• Annual company celebrations.

• Flexible home-based working arrangement.