Head of Community / Customer Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Foster an engaged and high-performing community where members actively participate and support each other.

• Serve as the trusted voice within our member Facebook groups, initiating conversations that drive action and accountability.

• Welcome newcomers and establish community practices that promote long-term engagement.

• Review various member submissions including sales letters, job advertisements, pricing documents, sales scripts, marketing campaigns, and operational materials.

• Offer expert feedback while promoting meaningful peer-to-peer coaching and collaboration.

• Conduct multiple live Q&A coaching sessions each week, facilitating discussions that lead to practical outcomes.

⛳️ Requirements

• Possess coaching experience and the ability to challenge individuals while providing support.

• Have strong business acumen across sales, marketing, pricing, recruitment, operations, or managing successful trade businesses.

• Be confident in reviewing business documents and delivering practical, actionable feedback.

• Be an exceptional facilitator who can lead live group coaching sessions with confidence.

• Think systematically and focus on the long-term member experience rather than simply reacting to comments.

• Maintain high standards while fostering an environment where individuals feel comfortable seeking assistance.

🏝️ Benefits

• Opportunities for professional growth.

• High-performance culture.

• Freedom to enhance systems and propose new ideas.

• Collaborate with an experienced coaching and leadership team.

• Ability to directly impact member success and business results.