Head of Client Success – Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete sales cycle, from outbound prospecting to securing new clients.

• Identify and focus on businesses that can gain from offshore staffing solutions.

• Conduct discovery calls, showcase service offerings, and manage objections effectively.

• Develop and enhance sales scripts, messaging, and outreach strategies.

• Maintain and oversee the sales pipeline in the CRM system.

• Act as the main point of contact for all client communications.

• Manage the onboarding process for new clients, ensuring a smooth and professional transition.

• Proactively communicate updates, collect feedback, and address client needs.

• Ensure high levels of client satisfaction, retention, and long-term engagement.

• Identify opportunities for upselling or additional placements.

• Own revenue targets for both new and existing clients.

• Analyze performance metrics to uncover opportunities for improving conversion, retention, and expansion.

• Collaborate closely with internal recruiting and operations teams to meet client needs.

• Continuously enhance processes across sales and client success functions.

⛳️ Requirements

• 5-7+ years of experience in sales, account management, or client success (preferably within staffing, recruiting, or service-oriented businesses).

• Proven success in closing deals and effectively acquiring new clients.

• Skilled in managing client relationships and addressing client concerns.

• Excellent communication and interpersonal skills.

• Highly organized, capable of managing multiple clients and priorities.

• Comfortable in a fast-paced, entrepreneurial environment.

• Experience with CRM tools (e.g., HubSpot, Salesforce) is preferred.

• Previous experience working the graveyard shift.

🏝️ Benefits

• Competitive salary, always in US dollars.

• Work remotely from the comfort of your own home.

• Health and wellness benefits.

• Paid holidays and time off.

• Performance and referral bonuses.

• Global exposure to some of the world’s leading companies.