Head of Client Success – EMEA

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Establish and take charge of the growth strategy for each EMEA account.

• Direct the discovery process, outline a cross-channel strategy and budget allocation, monitor account health, proactively identify risks, and enhance client retention and satisfaction.

• Spearhead upsell and cross-sell initiatives in collaboration with Sales and global leadership.

• Guide and mentor the regional client success team.

• Supervise team performance and growth, fostering strategic thinking, client partnerships, and cross-channel execution.

• Collaborate with channel specialists to convert client strategies into measurable outcomes.

• Enhance workflows for regional accounts.

• Promote alignment with and the adoption of Finch’s global client success strategy.

• Partner with counterparts in North America, Sales, and global leadership.

⛳️ Requirements

• 8+ years of experience in client success or account management at a performance marketing agency, managing large accounts across a diverse client portfolio.

• Proven experience leading accounts where paid media and search were central, including Google Ads, Meta, TikTok, Microsoft Ads, programmatic/DSP, and SEO.

• Demonstrated ability to set cross-channel performance strategies, establish goals and KPIs, determine budget allocation, create forecasts, and adjust plans based on performance results.

• Strong understanding of performance marketing KPIs and mechanics, including ROAS, CPA, CAC, conversion rates, budget pacing, and attribution.

• Experience managing client accounts from start to finish, encompassing client relationships, account strategy, retention, and growth through upselling/cross-selling.

• 3+ years of experience leading a team of client success or account managers, or overseeing a regional client portfolio, with a focus on coaching, development, and performance management.

• Proficiency in professional English.

• Located in Europe, the Middle East, or Africa, within the UTC-1 to UTC+3 time zones.

• Availability during European business hours with some afternoon overlap with US Eastern time.

• Proficiency in Norwegian or Danish is a significant advantage.

• Knowledge of German is a desirable asset.

🏝️ Benefits

• Fully remote work opportunity.

• Flexible working environment.

• Opportunity to make a meaningful impact from day one.

• Culture founded on curiosity, transparency, and accountability.

• Collaboration with top-tier specialists.

• Opportunities for experimentation, cross-training, and professional development.

• Emphasis on work-life balance.

• Learning and growth opportunities as the company expands.