Head of Client Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the KYB process from start to finish.

• Act as the main operational contact for clients during their onboarding journey.

• Collaborate with each new financial partner to grasp their onboarding needs.

• Document and systematize the existing manual onboarding procedures.

• Develop a strategic plan for transitioning from manual to automated KYB.

• Work closely with the Engineering team to specify and prioritize automation efforts.

• Create and uphold onboarding workflows, checklists, and documentation standards.

• Collaborate with Sales to ensure accurate onboarding timelines are established.

• Partner with Compliance to remain updated on KYB policies.

• Incorporate client feedback regarding onboarding challenges directly into the product and engineering strategy.

⛳️ Requirements

• 5 to 10 years of relevant experience in client onboarding, KYB, or operations within a fintech, PSP, neobank, or payments organization.

• Strong understanding of corporate KYB, including entity structures, UBOs, and documentation standards across various jurisdictions.

• Proven experience managing one-to-many onboarding processes and enhancing them over time.

• Experience collaborating with Engineering teams on automation and tooling initiatives.

• Excellent written communication skills.

• Detail-oriented with a pragmatic approach.

🏝️ Benefits

• Flexible