Head of Client Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Are you an innovator, builder, and game-changer? Do you possess the ability to revolutionize the payments, loyalty, and commerce sectors? Are you eager to assist in the development and scaling of truly unprecedented services and technologies? If so, we want to hear from you at Shop Your Way.

• Shop Your Way (“SYW”) is a rapidly growing FinTech and e-Commerce enablement platform that utilizes a proprietary technology infrastructure to support some of the largest and most innovative brands in the United States.

• SYW facilitates various business and consumer services, including SYW Rewards and the SYW Mastercard, in addition to a leading mobile application and digital platform.

• When combined as part of our Pay Your Way (“PYW”) service, we provide a distinctive loyalty and credit solution for our business partners and their customers, eliminating the complexities of establishing a direct credit relationship with a bank or underwriter.

• This integrated module simplifies the process for Partners of all sizes to enhance their conversions, generate new revenue, reduce transaction and payment costs, and foster repeat business.

• Currently, we are offering this “loyalty-card as a service” to Raise (gift cards) and Way (mobility) – both recognized as part of the “Andreessen Horowitz Top 50 Marketplaces” – in addition to other national brands.

• We are now broadening our offerings to include new application services while also unlocking additional channels.

• SYW is at a thrilling inflection point, designed for scalability and fostering growth.

• Key Highlights include:

● A recent investment of over $30 million in “growth capital” from Private Equity / Hedge Fund sponsors.

● A long-term strategic partnership with Citibank, powering a multi-billion dollar credit portfolio.

● An appealing pipeline of New Business Development initiatives, centered on SYW 5321 Card Externalization (“loyalty-card as a service”).

● A proprietary, best-in-class loyalty and data technology platform built to support over $10 billion of partner business.

● A significant (9 million active) yet hyper-local member base of active shoppers.

● A valuable rewards currency, providing more new opportunities for redemption – from gift cards to sports media, parking, car washes, electric vehicle charging, to crypto and ETFs.

● A proprietary multi-tender “wallet” that integrates rewards, gift cards, and credit.

● The platform can be white-labeled and rapidly incorporated into existing retail and loyalty systems.

• Pay Your Way (“PYW”) is a business unit and B2B(2C) product and platform within SYW, offering a new Credit-as-a-Service solution for merchants, digital marketplaces, and others seeking an embedded credit option without the hassle of establishing a direct credit relationship with a bank or underwriter.

• We simplify the process for Partners of any size to enhance their conversions, generate new revenue, reduce transaction and payment costs, and encourage repeat business.

• Our established partnerships with clients such as Citibank, Raise.com, and others bring the next generation of loyalty and credit to fruition.

• Built on cutting-edge technology, our roadmap lays the groundwork for innovation and growth for years ahead.

• Role Summary: Head of Client Delivery. The PYW Credit-as-a-Service team seeks an individual to be a foundational asset to the Partner Management team, specifically the Client Delivery Team.

• We are looking for a Head of Client Delivery responsible for pre and post-sales Client support and readiness, playing a crucial role in pre-sales and post-sales discovery and implementation.

• Although this role reports to the Product organization, cross-collaboration with the Sales Team is a critical aspect of this position.

• This role will act as the technical authority for our partners during both pre-sales and post-sales processes.

• This is a chance to make a significant impact and create value for our customers through flexible tools that enable partners to utilize Pay Your Way capabilities within any Partner’s customer experience.

• You will join a team dedicated to being delivery-focused and providing the best possible customer experience, working towards an ambitious roadmap to differentiate Credit-as-a-Service for merchants.

• By joining our rapidly growing team, you will be shaping high-profile and exciting new fintech products, born from the Digital Innovation space, with the aim of transforming our vision into a market-leading platform.

⛳️ Requirements

• Experience in technology leadership within the financial services sector or in customer-facing technical leadership roles servicing the financial services industry.

• Over 10 years of experience in leading and developing teams in infrastructure, database, data warehousing, software development, and enterprise architecture disciplines.

• More than 5 years of experience in leading the implementation of enterprise-scale IT programs.

• Practical expertise in Agile project management and software development methodologies, including Scrum and SAFe.

• A broad understanding of cloud platform services, cloud-native architectures, and cloud infrastructure.

• A Bachelor's Degree in STEM or equivalent experience.

• Hands-on development skills.

🏝️ Benefits

• Health insurance, retirement plans, paid time off, flexible work arrangements, professional development opportunities, bonuses, stock options, equipment allowances, and wellness programs.