Head of Business Operations

This is a fully remote position, open to applicants in Australia.

📋 Description

• You will be responsible for overseeing how work is executed across the organization, encompassing three interconnected domains: Process design and enhancement.

• Your role involves mapping the current workflows across all teams, pinpointing areas that are slow, inefficient, or redundant, and reengineering these processes.

• You will manage automation efforts — reducing manual tasks, linking disparate tools, and creating integrations that facilitate seamless operations without the need for constant human intervention.

• You will ensure that data from every team is consolidated into a single, dependable source of truth, granting leadership real-time insights into organizational performance through dashboards and automated reports.

• You will take charge of the human aspects of each enhancement — including training, communications, rollout strategies, and monitoring the genuine adoption of new working methods.

• You will collaborate with leadership to assess and implement significant business systems throughout the organization, such as CRM, inventory management, and digital asset management platforms that are currently under evaluation.

⛳️ Requirements

• A proven history of leading an operational improvement function or similar role — you have actively executed this, rather than merely advising.

• Practical experience with automation tools — including RPA, no-code platforms, or scripted integrations — that goes beyond theoretical knowledge.

• Strong data literacy — you grasp how data infrastructure operates, recognize what effective reporting entails, and can engage in meaningful discussions with data engineers.

• Excellent cross-functional stakeholder management — you have collaborated with commercial, creative, and technology teams and understand how to communicate effectively in each context.

• Experience in building and managing teams of varying seniority and expertise.

• Knowledge of process improvement methodologies — such as Lean, Six Sigma, or their equivalents.

🏝️ Benefits

• A genuine mandate — this role is not about coordination or functioning as a chief of staff.

• Direct access to the COO and CEO, offering visibility into the entire organization.

• A budget to establish a team and the backing to make strategic hires.

• A company that offers real products, genuine teams, and authentic operational challenges to tackle.