Business Process Manager

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Design, implement, and oversee incentive programs to boost sales growth while ensuring profitability.

• Continuously optimize and enhance programs for competitiveness and cost efficiency.

• Develop structured governance to promote transparency, alignment, and performance tracking.

• Monitor, analyze, and modify incentives to maximize ROI and revenue impact.

• Lead the testing of various structures and scale successful models.

• Create and execute partner-level payment management frameworks (segmentation, rules, controls).

• Ensure precise tracking of payment costs and fees.

• Identify and capitalize on opportunities to optimize payment methods for improved margins and revenue.

• Drive and oversee changes in payment terms in collaboration with the commercial team.

• Enhance processes to minimize manual work and reduce errors.

• Gather and analyze feedback from partners to improve payment solutions.

• Map and analyze end-to-end commercial processes, identifying gaps and bottlenecks.

• Design and implement refined operating models with clear roles, handovers, and service levels.

• Create documentation (playbooks, guidelines, checklists), including exception handling procedures.

• Establish a single source of truth and governance for payouts and payments.

• Promote change adoption through training and process discipline.

• Set up automation and monitoring for critical failure points and ensure clear accountability.

⛳️ Requirements

• 3–6 years of experience in project management, revenue growth, revenue operations, or business process optimization.

• Ability to build, implement, and refine structured revenue-focused mechanisms.

• Strong skills in process design and execution; capable of managing multiple initiatives at scale.

• Advanced proficiency in Excel / Google Sheets, along with a solid working knowledge of Tableau / Power BI.

• Comprehensive understanding of pricing, incentives, and partner engagement.

• Strategic, results-oriented mindset with a strong sense of ownership.

• Excellent skills in stakeholder management, negotiation, and communication.

• Proficiency in English at a C1+ level or higher is essential.

🏝️ Benefits

• Flexible schedules and the opportunity to work remotely.

• An ambitious and supportive team that enjoys their work, values each other, and grows together.

• Internal programs for adaptation and training, development of soft skills, and leadership abilities.

• Partial compensation for participation in external training and conferences.

• Corporate English school offering group and individual lessons, as well as speaking clubs with colleagues from around the world.

• Corporate rates on hotels and travel services.

• MyTime Day Off - an additional non-working day without loss of compensation.