Business Operations Specialist

This is a fully remote position, open to applicants in Greece.

📋 Description

• Overseeing the coordination of customer service operations

• Managing service agreements

• Ensuring billing accuracy

• Maintaining and updating databases

• Addressing invoicing discrepancies

• Leading the comprehensive execution of the GEHC customer service contract integration into all relevant processes

• Responsible for generating necessary Service support documentation.

• Assisting with the prompt and precise billing of clients for both contract and non-contract services.

• Ensuring the accuracy of the Install database by providing support to field teams and external clients via phone and email.

• Offering assistance for the swift resolution of customer invoicing disputes in collaboration with service teams.

⛳️ Requirements

• Minimum of a college degree in a relevant field (management studies, logistics, economics, etc.)

• Experience in a similar role within an operations capacity

• Exceptional verbal, written, and communication abilities in both Greek and English

• Proven negotiation skills and experience

• Capability to manage all facets of customer service, customer satisfaction, and adherence to contractual obligations.

🏝️ Benefits

• Health insurance

• No relocation assistance