Hardware Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate hardware installations, troubleshooting, and repair tasks for servers, network devices, and mainframe equipment within secure, raised-floor data center settings.

• Act as the primary technical escalation point for hardware malfunctions and unique challenges that necessitate advanced troubleshooting skills.

• Design and revise raised floor layouts and cabinet configurations to enhance power, cooling, and connectivity to support business expansion.

• Manage remote data center operations via customer portals and effectively coordinate with local hands-and-feet support teams.

• Mentor and guide associate-level hardware technicians on proper installation practices, troubleshooting methods, and industry standards.

• Conduct root cause analysis on recurring hardware problems and implement preventive strategies to mitigate future issues.

• Maintain detailed documentation of hardware setups, connectivity, and problem resolutions within ticketing systems.

• Oversee third-party vendor operations and ensure compliance with SLAs for hardware maintenance.

• Check and confirm power connections, status indicators, cable installations, and labeling standards across all data center equipment.

• Facilitate smooth shift transitions by transferring project ownership, requests, and incidents through thorough verbal and written documentation.

• Travel to local data centers to deliver on-site technical support and leadership as required.

• Utilize strong knowledge of raised floor management, fiber and copper cabling, power and cooling specifications, and redundant infrastructure systems.

• Assist with mainframe (AS/400, S/390), UNIX, Windows, and contemporary cloud infrastructure installations and operations.

⛳️ Requirements

• Over 5 years of experience in data center hardware with a proven record of technical leadership.

• Advanced understanding of cable installation, fiber and copper technologies, and structured cabling standards.

• Significant hands-on experience with computer hardware internals, server components, and network devices.

• Proficient in mainframe installations and terminology (AS/400, S/390).

• Demonstrated ability to troubleshoot complex hardware failures and conduct root cause analysis.

• Expert knowledge of raised floor management in medium to large-scale data center environments.

• Familiarity with industry best practices for data center operations, including redundant power systems, environmental controls, and security protocols.

• Strong proficiency in computer equipment specifications related to power and cooling requirements.

• Exceptional communication skills with the ability to mentor junior staff and liaise with vendors.

• Capability to work autonomously with minimal supervision and lead technical projects.

• Physical capability to lift 50 lbs and work in raised-floor environments.

• High school diploma or equivalent is mandatory.

• An Associate's degree in Computer Science, Information Technology, or a related field is a plus.

• Certifications such as A+, Network+, Server+, or CCNA are advantageous.

🏝️ Benefits

• Unlimited Paid Days Off.

• Three health plan options available.

• 401k plan with company matching.

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts.

• Family Forming Benefits, including fertility coverage and adoption/surrogacy reimbursement.

• Paid parental leave for childbearing and paternal responsibilities.

• Education Reimbursement, Student Loan Assistance, or 529 College Funding options.

• Sabbatical leave opportunities.

• Wellness program offerings.

• Flexible working schedule.