Guest Services Supervisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Foster and uphold a robust safety-first culture

• Educate employees in accordance with Aramark standards

• Oversee housekeeping and front desk personnel

• Assess performance and give feedback to the Manager

• Manage workload assignments ensuring fair distribution

• Conduct inspections of accommodations, living spaces, and room readiness

• Monitor room inventory and coordinate housekeeping and janitorial inventory needs

• Lead toolbox meetings emphasizing safety, hospitality, and guest service

• Address guest issues and escalate concerns as necessary

• Assist front desk operations during busy periods

• Engage in safety meetings and emergency response protocols

• Provide outstanding service to both guests and staff

• Execute additional duties as required

⛳️ Requirements

• Capability to hear and comprehend verbal instructions and safety alerts

• Proficiency in effective communication in both written and spoken English

• Must possess unimpaired vision for inspection tasks

• Ability to read small text, such as product warning labels

• Successful completion of a pre-employment drug and alcohol screening

• Successful completion of a criminal background check

🏝️ Benefits

• Comprehensive benefits packages

• Transportation provided from Edmonton, AB to the remote lodge location

• 20 days on/10 days off rotation