Guest Services Coordinator

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Deliver exceptional service to both internal and external customers in the role of Guest Services Coordinator.

• Assist the Sales and Marketing teams by managing policies and qualifications while assigning agents to guests for vacation ownership sales presentations.

• Gather daily attendance of sales personnel each morning for tour assignment purposes.

• Prepare and maintain the daily sales rotation, making precise adjustments in accordance with strict tour regulations.

• Confirm the tour qualifications of guests before assigning them to sales personnel.

• Reach out to guests at the designated tour time and guide them through the technical setup for their virtual tour.

• Engage professionally with guests, updating them on the tour process and identifying the next available salesperson.

• Collaborate with management to identify, investigate, and resolve issues related to guests, schedules, gifting, and tour modifications.

• Adhere to required scripts while welcoming and guiding guests through the tour setup process, ensuring a hospitable experience.

• Verify all computer inputs for accuracy and timeliness meticulously.

⛳️ Requirements

• High School diploma or equivalent experience is required.

• Ability to work a flexible schedule, including evenings, weekends, and holidays, with hours based on Pacific Standard Time.

• Must be a resident of the United States, with preference given to those in Hawaii, Arizona, Nevada, Utah, or Texas.

• Experience in customer service is essential.

• Previous experience in timeshare or hospitality is preferred, but not mandatory.

• Excellent verbal and written communication skills are required.

• Strong technical ability to manage multiple systems and windows simultaneously.

• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Teams.

• Must be a self-motivated individual with robust time management skills, capable of working independently in a remote work-from-home environment.

• A quiet, distraction-free workspace is essential.

🏝️ Benefits

• Hourly Pay: $19.23 per hour.

• Medical, Dental, and Vision insurance available from Day One.

• Financial Wellness options including a 401k plan with company match, life insurance, and a company stock purchase program.

• Team Member Travel Program offering discounted rates at outstanding properties worldwide.

• Generous Paid Time Off Program.

• Paid Sick Days.

• Recognition for Team Members along with various learning and advancement opportunities.

• Now offering DailyPay* and more!