Guest Service Administrator

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Greet guests and provide them with introductory information regarding the site.

• Act as the primary point of contact for inquiries from guests and clients via phone and email.

• Assign guest rooms and distribute room keys and access cards.

• Oversee the check-in and check-out process for guests.

• Keep accurate records of guest names, room assignments, and duration of stay.

• Input data into occupancy and property management systems.

• Anticipate occupancy levels based on bookings and client schedules.

• Generate and share occupancy, arrival/departure, and utilization reports.

• Assist in site planning through guest and occupancy reporting.

• Ensure database accuracy for room reservations, payments, and various data sources.

• Provide details about camp rules, policies, and services while collecting feedback.

• Support the administrative review of safety documentation, time sheets, and maintenance logs.

• Create reports using MS Excel and documentation in MS Word.

• Aid the Site Manager with daily administrative and operational support tasks.

⛳️ Requirements

• Completion of post-secondary education in Hospitality, Business Administration, or a related discipline.

• At least 1 year of experience in logistics, hotel guest services, and/or administrative roles.

• A minimum of 1 year of experience in accounting or administrative functions.

• Relevant experience may encompass processing reports, work orders, payroll data entry, invoicing, and billing.

• Exceptional attention to detail and the ability to maintain precise guest and occupancy records.

• Intermediate proficiency in Microsoft Office, including Excel and Word.

• Experience with Property Management Systems or hospitality software is a plus.

• Strong customer service abilities with a professional, organized, and responsive demeanor.

🏝️ Benefits

• Option for remote work.

• Commitment to equal opportunity employment.

• Disability-related accommodations available during the hiring selection process.

• Special needs accommodations provided at all stages of the application process.